Visa papers are now lodged. All paperwork was (finally) accepted - a photocopy of Jill's passport was rejected as it wasn't straight. I offered to cut the edges of the paper to make it straight but they weren't having that, so I had to go and make another copy.
We still have to wait to see if the visa (and what type of visa) will be granted. We are hoping for a one year multiple entry visa. Next visa update in two weeks time.